Refund policy

The Raven Ridge Lifetime Guarantee

We build our knives to last a lifetime, and we stand behind our craftsmanship. If your knife fails due to a defect in materials or workmanship, we will repair or replace it at no cost to you.

What is Covered:

  • Manufacturing Defects: Issues with heat treatment, handle scale separation, or structural failures under normal use.

  • Component Failure: Failure of locking mechanisms, pivots, or pins.

What is NOT Covered (The "Prybar" Clause):

A knife is designed for cutting, slicing, and piercing. Our guarantee does not cover damage resulting from:

  • Abuse or Misuse: Using the knife as a prybar, screwdriver, chisel, or hammer.

  • Improper Sharpening: Damage caused by power grinders or excessive material removal that compromises the heat treat.

  • Neglect: Deep pitting or structural rust caused by improper storage (especially with high-carbon steels).

  • Normal Wear and Tear: Scratches on the blade, natural patina, or the dulling of the edge over time.

Bottom Line: If the steel failed because we didn't make it right, we’ll fix it. If the steel failed because you tried to open a manhole cover with it, that’s on you!

Return & Refund Policy

At Raven Ridge, we take pride in the craftsmanship of our blades. If your order isn't quite what you expected, we are here to help you get it sorted.

1. The 30-Day Window

You have 30 days from the date of delivery to initiate a return. To be eligible for a full refund, your knife must be:

  • Unused and in the same condition you received it.

  • In the original packaging (including the box, sheath, and any certificates of authenticity).

  • Free of any signs of sharpening, honing, or use in the kitchen/field.

2. Items That Cannot Be Returned

To maintain safety and quality standards, we cannot accept returns on:

  • Custom or Engraved Knives: Any blade personalized with initials or custom modifications is final sale.

  • Sharpening Tools/Stones: If they have been used or show slurry/wear.

  • Exceedingly Used Items: If the blade shows scratches, patina, or chips from use, we cannot restock it.

3. The Return Process

  1. Request an RMA: Email us at [Email Address] with your order number and the reason for the return.

  2. Pack Safely: Knives are sharp! Please ensure the blade is securely sheathed or wrapped in its original protective sleeve to prevent damage to the box (or the courier).

  3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.

4. Refunds & Restocking

Once we receive and inspect your knife, we will notify you of the approval or rejection of your refund.

  • Approved Returns: A credit will be applied to your original method of payment within 5–7 business days.

  • Restocking Fees: We reserve the right to charge a 10% restocking fee for items returned with damaged original packaging.

5. Damaged or Defective Items (Warranty)

If your knife arrives with a manufacturer defect (e.g., blade play, scale gaps, or heat-treat issues), please contact us immediately. We will provide a pre-paid shipping label and offer a full refund or a replacement at no cost to you